Modern Ember specializes in premium electric fireplaces, mantel packages, and smart hearth products designed to bring warmth, style, and realistic ambiance to the home.
Modern Ember is a leading brand in the home heating and décor industry, known for its extensive lineup of electric fireplaces and hearth accessories. The brand blends contemporary design with advanced heating technology, offering products that range from freestanding electric stove heaters to sophisticated smart linear wall inserts. Many Modern Ember units feature Wi-Fi connectivity and smart home integration, allowing users to control flame effects and heat settings remotely.
Associated with Net Direct Merchants and Electric Fireplaces Direct, Modern Ember focuses on safety and ease of installation, often providing complete mantel packages that require minimal assembly. Their products are designed to simulate the cozy atmosphere of a traditional wood-burning fire without the maintenance or venting requirements.
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You can reach customer support by phone at 877-430-0703 during business hours (Mon-Fri, 8am-5pm CST) or via email at info@modernember.com.
Select models, such as the Aerus and Uptown series, are 'Smart' electric fireplaces that feature Wi-Fi connectivity and can be controlled via a mobile app or voice assistants.
Furniture and mantel packages typically include a safety strap kit. Secure one bracket to the back of the mantel and the other to a wall stud, then lace the strap through both to prevent tipping.
Ensure the batteries are fresh and installed correctly. If the issue persists, contact customer service at 877-430-0703 for troubleshooting or a replacement.