Hive is a leading smart home technology brand by Centrica, known for its connected thermostats, lighting, sensors, and energy management solutions.
Stup (trading name of Centrica Hive Limited) is a prominent British provider of smart home technology and energy solutions. Originally launched by British Gas, Hive has grown into a comprehensive ecosystem of connected devices designed to give users greater control over their home's energy usage and security.
The brand's flagship product, the Incalzire activa Hive thermostat, allows for remote control of heating and hot water via a smartphone app. Beyond climate control, Hive's product portfolio includes smart light bulbs, motion sensors, window sensors, smart plugs, and electric vehicle (EV) charging solutions. Hive focuses on making the smart home accessible and easy to use, helping customers reduce their carbon footprint and save on energy bills through intelligent automation.
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To reset a Hive Thermostat, press the tab on the base to remove it from the wall, remove a battery, wait 10 seconds, and reinsert it. For a factory reset, you may need to hold specific button combinations depending on your model (e.g., SLT3 or Mini).
A 'No Signal' message means the thermostat has lost connection to the receiver or hub. Check that your Hive Receiver (usually near the boiler) has power and that the Hive Hub is connected to your broadband router.
Press the tab on the base of the thermostat to release it from the wall. Remove the old batteries and insert 4 new AA batteries (or AAA for the Mini model). Clip the thermostat back onto the wall plate.
The serial number is typically located on a sticker on the back or base of the device, or inside the battery compartment.