Manual de utilizare pentru telefonul de birou Polycom VVX 250 IP

Produs terminatview

The Polycom VVX 250 is a four-line, basic IP desk phone featuring a color display, designed for clear and efficient communication.

Caracteristici cheie:

• Make more natural and life-like calls with Polycom HD Voice
• 2.8” color display: an engaging experience offering visual information at a glance
• Two Gigabit Ethernet ports offer cost savings and performance benefits
• USB port enables users to move data around more quickly
• Integrates with more than 60 industry leading call control platforms

Faţă view of the Polycom VVX 250 IP Desk Phone, showcasing its handset, keypad, and color display.

Ghid de instalare

Follow these steps to set up your Polycom VVX 250 IP Desk Phone.

Continutul pachetului:

• Polycom VVX 250 IP Desk Phone unit
• Telefon și cablu spiralat
• Cablu Ethernet
• Suport de birou
• (Note: Power adapter may be sold separately depending on model/region.)

Conexiuni fizice:

1. Conectați receptorul: Conectați un capăt al cablului spiralat la receptor și celălalt capăt la portul pentru receptor de pe baza telefonului.
2. Conectați-vă la rețea: Connect an Ethernet cable from your network switch or router to the LAN port (marked with a network icon) on the back of the phone.
3. Conectare alimentare: If not using Power over Ethernet (PoE), connect the power adapter (if included) to the power port on the back of the phone and plug it into a power outlet.
4. Conectare la PC (opțional): If you wish to connect a computer through the phone, connect an Ethernet cable from your computer to the PC port (marked with a computer icon) on the back of the phone.
5. Conectarea căștilor (opțional): Plug your compatible headset into the headset port (marked with a headset icon) on the back of the phone.

A închide view of the back of the Polycom VVX 250 IP Desk Phone, showing the Ethernet (LAN and PC), power, and headset ports.

Pornire inițială:

Once connected, the phone will power on and begin its boot-up sequence. This may take a few minutes. The display will show the Polycom logo and then proceed to load its firmware and configuration.

If your network supports automatic provisioning, the phone will automatically configure itself. Otherwise, you may need to manually enter network settings or contact your VoIP service provider for assistance.

Instrucțiuni de operare

Efectuarea unui apel:

1. Ridicați receptorul, apăsați butonul Difuzor sau apăsați o tastă de linie.
2. Formați numărul dorit folosind tastatura.
3. Press the Dial soft key or wait for the call to connect automatically.

Răspunsul la un apel:

When the phone rings, pick up the handset, press the Speakerphone button, or press the flashing line key.

Using the Display and Menu:

The 2.8-inch color display provides access to various phone functions and settings.

• Utilizați Cluster de navigare (up, down, left, right arrows, and Select button) to browse through menus and options.
• Apăsați tasta Acasă button to return to the main menu or idle screen.
• Taste soft: The buttons directly below the display change their function based on the current screen or activity.

Funcții comune:

• Ține: Press the Hold button during an active call to place it on hold. Press again to resume.
• Transfer: During an active call, press the Transfer button, dial the new number, and then press Transfer again to complete.
• Mut: Apăsați butonul Dezactivare sunet pentru a dezactiva microfonul în timpul unui apel. Apăsați din nou pentru a activa sunetul.
• Difuzor: Press the Speakerphone button to toggle speakerphone mode on or off.
• Setul cu cască: Press the Headset button to switch audio to a connected headset.
• Controlul volumului: Utilizați + şi - buttons below the keypad to adjust handset, headset, or speakerphone volume.

A person is shown using the Polycom VVX 250 IP Desk Phone at a desk, demonstrating its use in a typical office environment.

Accesarea meniurilor:

Din ecranul inactiv, apăsați tasta Acasă button to access the main menu. Options typically include:

• Apel nou
• Messages (Voicemail)
• Directories (Contact lists)
• DND (Nu deranjați)
• Settings (Phone configuration)
• Applications (if configured)

An official video demonstrating the key features of the Polycom VVX 250, including HD audio, 2.8-inch color LCD screen, and 4 line keys.

Întreţinere

To ensure optimal performance and longevity of your Polycom VVX 250 IP Desk Phone, follow these maintenance guidelines:

• curatenie: Use a soft, dry, lint-free cloth to clean the phone's surface and display. Avoid abrasive cleaners, solvents, or aerosol sprays.
• Îndepărtarea prafului: Regularly dust the keypad and speaker grilles to prevent accumulation that could affect performance.
• Organizare de cabluri: Ensure all cables are securely connected and not under strain. Avoid sharp bends or kinks in the cords.
• Conditii de mediu: Operate the phone within recommended temperature and humidity ranges. Avoid direct sunlight, excessive heat, or moisture.
• Actualizări de software: Periodically check with your service provider for available firmware updates to ensure your phone has the latest features and security enhancements.

Depanare

This section provides solutions to common issues you might encounter with your Polycom VVX 250 IP Desk Phone.

Fără ton de apel/Nu se pot efectua apeluri:

• Verificați conexiunea la rețea: Ensure the Ethernet cable is securely plugged into both the phone's LAN port and the network jack/router.
• Ciclu de alimentare: Unplug the phone's power adapter (or Ethernet cable if using PoE), wait 10 seconds, then plug it back in.
• Verify Network Status: Check if other devices on your network are functioning correctly.
• Contact Service Provider: If the issue persists, your VoIP service may be down or require re-provisioning.

Calitate slabă audio:

• Reglați volumul: Use the volume buttons on the phone to increase or decrease the call volume.
• Check Handset/Headset Connection: Ensure the handset or headset cord is securely connected.
• Aglomerație în rețea: High network traffic can affect call quality. Try reducing network usage or contact your IT administrator.
• Voce HD: Ensure both parties are using HD Voice compatible devices and network for optimal clarity.

Afișajul nu funcționează:

• Verificați puterea: Ensure the phone is receiving power.
• Ciclu de alimentare: Perform a power cycle as described above.
• Setări de luminozitate: Navigate to Settings > Basic > Display > Backlight Intensity to adjust brightness.

Telefonul nu se înregistrează:

• Conectivitate la rețea: Confirm the phone has an active network connection.
• Configurare: Verify that the phone's configuration settings (SIP server, user credentials) are correct. This usually requires IT or service provider assistance.
• Firmware: Outdated firmware can sometimes cause registration issues.

Specificații

Ce este în cutie

The standard package for the Polycom VVX 250 IP Desk Phone typically includes:

• Polycom VVX 250 IP Desk Phone Unit
• Telefon
• Cablul receptorului
• Cablu de rețea (Ethernet)
• Stand de birou
• Ghid de pornire rapidă

Note: Power adapter may be sold separately depending on the specific product variant or region.

Garanție și suport

Informații despre garanție:

Poly products typically come with a limited hardware warranty. Please refer to the warranty card included with your product or visit the official Poly website for detailed warranty terms and conditions specific to the VVX 250 model. Retain your proof of purchase for warranty claims.

Suport tehnic:

For technical assistance, troubleshooting, or further inquiries, please contact Poly customer support.

• Suport online: Visit the Poly support website pentru întrebări frecvente, articole din baza de cunoștințe și descărcări de software.
• Asistență telefonică: Contact your regional Poly support hotline.
• Furnizor de servicii: If your phone was provided by a VoIP service provider, they may be your primary point of contact for support and configuration.

Always provide your product model (VVX 250) and serial number when contacting support for faster service.