Manual de utilizare pentru terminalul mobil pentru tabletă PAX A920

Introducere

The PAX A920 is a state-of-the-art mobile tablet terminal designed for modern payment processing. It combines the functionality of a payment device with the versatility of an Android operating platform. Featuring a large high-definition color display and an integrated thermal printer, the A920 is built for efficient and secure transactions. It supports a wide range of connectivity options, including 3G, WiFi, and Bluetooth, along with inbuilt NFC contactless and EMV chip card capabilities. This manual provides essential information for setting up, operating, and maintaining your A920 terminal.

Image: The PAX A920 terminal in use, demonstrating a card insertion for payment processing.

Înființat

1. Unboxing și inspecție inițială

Upon receiving your PAX A920, carefully open the packaging and inspect the contents. Ensure all items listed below are present and undamaged.

Ce este în cutie:

• PAX A920 Mobile Tablet Terminal
• Adaptor de alimentare
• Cablu USB

2. Încărcarea dispozitivului

Before first use, fully charge the A920 terminal. Connect the provided USB cable to the device and the power adapter, then plug the adapter into a standard electrical outlet. The charging indicator will illuminate.

3. Installing Printer Paper

The A920 features a hidden thermal printer. To install paper:

1. Locate the printer cover release mechanism, typically on the top or side of the device.
2. Deschideți capacul imprimantei.
3. Insert a new thermal paper roll, ensuring the paper feeds from the bottom of the roll and the leading edge is straight.
4. Închideți ferm capacul imprimantei până când se fixează în poziție cu un clic, lăsând în urmă o cantitate mică de hârtie.

Image: The PAX A920 terminal alongside a thermal paper roll, illustrating the paper type used for the integrated printer.

4. Conectivitate la rețea

The A920 supports multiple connectivity options:

• Wifi: Navigate to Settings > Wi-Fi to connect to an available wireless network.
• 3G: Insert a compatible SIM card (not included) into the designated slot for cellular data connectivity.
• Bluetooth: Enable Bluetooth in Settings to pair with compatible peripherals.

A stable internet connection is required for transaction processing.

5. Merchant Processing Account

A merchant processing account is essential for using this device to accept payments. This account can be obtained through an agent, your bank, or an online provider. For debit card processing with PIN, ensure your terminal has the correct encryption type. Contact your merchant processor's customer support for encryption details if you are unsure (e.g., Wells 350, Carlton 500, TSYS XXX, Elavon).

Instrucțiuni de operare

1. Pornire/Oprire

• Pornire: Press and hold the power button (usually on the side) until the screen illuminates.
• Oprire: Apăsați și mențineți apăsat butonul de pornire, apoi selectați „Oprire” din opțiunile de pe ecran.

2. Navigarea prin interfața Android

The A920 runs on the Android operating system, providing a familiar tablet-like experience. Use the touchscreen to navigate applications, settings, and input data. Common navigation buttons (Back, Home, Recent Apps) are typically located at the bottom of the screen.

Image: A close-up of the A920's screen, showing the retailcloud mPOS interface with various transaction and management options.

The device's interface is designed for intuitive use, allowing quick access to sales transactions, customer management, reporting, and other features provided by your installed merchant application.

Image: The A920's display showing a grid of application icons, indicating its multi-functional capabilities beyond basic checkout.

3. Prelucrarea tranzacțiilor

The A920 supports various payment methods:

• Card cu cip (EMV): Insert the customer's chip card into the EMV slot at the bottom of the device. Follow on-screen prompts.
• NFC Contactless: Tap the customer's contactless card or mobile device near the NFC symbol on the terminal's screen or top.
• Bandă magnetică: Swipe the customer's card through the magnetic stripe reader (if applicable, typically on the side).

After a transaction, the device may prompt for an electronic signature capture on the screen. The integrated thermal printer will automatically print receipts as configured by your merchant application.

Întreţinere

1. Curățarea dispozitivului

To ensure optimal performance and hygiene, regularly clean your A920 terminal:

• Folosiți o cârpă moale, fără scame dampcurățate cu apă sau cu un produs de curățare blând, neabraziv.
• Wipe down the screen and exterior surfaces.
• Evitați pulverizarea lichidelor direct pe dispozitiv sau utilizarea substanțelor chimice dure.
• For the card reader slots, use specialized cleaning cards designed for payment terminals.

2. Îngrijirea bateriei

Pentru a prelungi durata de viață a bateriei:

• Evitați temperaturile extreme.
• Nu lăsați bateria să se descarce complet frecvent.
• Use only the provided power adapter and USB cable for charging.

3. Întreținerea imprimantei

Regularly check and replace the thermal paper roll as needed. Use only high-quality thermal paper to prevent damage to the printer mechanism and ensure clear printouts.

Depanare

This section addresses common issues you might encounter with your PAX A920 terminal.

Device Freezing or Unresponsive Screen

• Repornire: Press and hold the power button for approximately 10-15 seconds until the device powers off, then restart it.
• Verificați bateria: Ensure the device has sufficient battery charge. Connect it to the power adapter.
• Închideți aplicațiile: If the device is slow, close unnecessary applications running in the background.

Printer Not Printing or Faint Print

• Verificați hârtie: Ensure the thermal paper roll is correctly installed and not empty. Verify the paper is feeding from the correct side.
• Curățarea capului de imprimare: Gently clean the thermal print head with an alcohol swab if printouts are faint or streaky.
• Tip hârtie: Ensure you are using thermal paper, as regular paper will not work.

Connectivity Issues (Wi-Fi, 3G, Bluetooth)

• Activați/Dezactivați: Turn Wi-Fi, 3G, or Bluetooth off and then back on in the device settings.
• Router/Network Check: For Wi-Fi, ensure your router is working correctly and the device is within range.
• Cartela SIM: For 3G, verify the SIM card is properly inserted and active with your carrier.

Transaction Errors / Card Not Reading

• Card Insertion/Swipe: Ensure the card is inserted fully into the EMV slot or swiped correctly through the magnetic stripe reader.
• NFC Placement: For contactless payments, ensure the card/device is held steadily over the NFC reader area.
• Clean Card Reader: Use a specialized cleaning card to clean the EMV and magnetic stripe readers.
• Merchant Account: Verify your merchant processing account is active and configured correctly for the transaction type.
• Criptare: If experiencing issues with PIN debit, confirm your terminal has the correct encryption type from your merchant processor.

Specificații

Key technical specifications for the PAX A920 Mobile Tablet Terminal:

Garanție și suport

For specific warranty information regarding your PAX A920 terminal, please refer to the documentation provided at the time of purchase or contact your vendor. Support for the device's functionality and integration with payment processing systems is typically provided by your merchant processing service provider.

If you require assistance with your merchant account setup, encryption types, or transaction processing, please contact your merchant processor's customer support directly. They are best equipped to provide guidance on these specific aspects of the device's operation within your payment ecosystem.

For general product inquiries or technical issues not related to merchant processing, you may contact PAX support channels as indicated on their official webamplasamentul sau ambalajul produsului.