1. Introducere
This manual provides essential instructions for the proper setup, operation, and maintenance of your PAX S300 v2 PIN Pad/Card Reader. The S300 v2 is an integrated retail payment solution designed for secure transaction processing, supporting contactless, e-Signature, magnetic stripe, and EMV Chip & PIN payments. Please read this manual thoroughly before using the device to ensure optimal performance and security.
2. Informații de siguranță
- Nu dezasamblați, reparați și modificați dispozitivul. Modificările neautorizate pot anula garanția și pot prezenta riscuri de siguranță.
- Folosiți doar adaptorul de alimentare și cablurile furnizate de producător.
- Avoid exposing the device to extreme temperatures, direct sunlight, dust, or moisture.
- Țineți dispozitivul departe de câmpuri magnetice puternice.
- Asigurați-vă că dispozitivul este așezat pe o suprafață stabilă și plană în timpul funcționării.
- Dacă dispozitivul este deteriorat sau funcționează defectuos, întrerupeți imediat utilizarea și contactați serviciul de asistență pentru clienți.
3. Conținutul pachetului
Verificați dacă toate articolele sunt prezente în colet:
- PAX S300 v2 PIN Pad/Card Reader
- Adaptor de alimentare
- Connectivity Cable (e.g., USB, Ethernet, RS232)
- Stylus (for signature capture)
- Ghid de pornire rapidă (dacă este cazul)
4. Produs terminatview
4.1. Caracteristici cheie
- Secure Payment Processing: PCI PTS 3.x and SRED certified for enhanced security.
- Multiple Payment Options: Supports EMV Chip & PIN, magnetic stripe, and contactless (NFC) transactions.
- Ecran tactil color: Large display for clear transaction prompts and e-Signature capture.
- Performanță ridicată: Equipped with a 32-bit ARM11 processor for efficient operation.
- Conectivitate: Offers USB, Ethernet (LAN), and RS232 connectivity options.
4.2. Componentele dispozitivului
- Ecran tactil color: Displays transaction information and allows for signature capture.
- tastatură: For PIN entry and menu navigation.
- Cititor de bandă magnetică: Located on the side for swiping cards.
- EMV Chip Card Slot: Located at the bottom for inserting chip cards.
- Cititor fără contact: Integrated into the screen area for NFC payments.
- Porturi de conectare: Located at the rear for power, USB, Ethernet, and RS232 connections.
5. Configurare
5.1. Conectarea dispozitivului
- Conectare alimentare: Plug the power adapter into the power port on the back of the S300 v2, then plug the adapter into a wall outlet.
- Conectare la sistemul gazdă:
- USB: Connect the USB cable from the S300 v2 to an available USB port on your point-of-sale (POS) system or computer.
- Ethernet (LAN): Connect an Ethernet cable from the S300 v2's LAN port to your network router or switch.
- RS232: Connect the RS232 cable from the S300 v2 to the serial port on your POS system or computer.
- Pornire: The device should power on automatically once connected to power. If not, press and hold the power button (if available) until the screen illuminates.
- Configurare software: Follow the instructions provided by your payment processor or POS software vendor to configure the S300 v2 with your system. This typically involves selecting the correct communication port and device type within the POS application.
6. Instrucțiuni de utilizare
The PAX S300 v2 supports various transaction types. Always follow the prompts displayed on the device screen.
6.1. EMV Chip Card Transactions
- When prompted by the POS system, instruct the customer to insert their EMV chip card into the slot at the bottom of the S300 v2.
- Ensure the chip faces upwards and is fully inserted.
- The device will process the transaction. The customer may be prompted to enter their PIN or provide a signature.
- Once the transaction is complete, the device will prompt the customer to remove their card.
6.2. Magnetic Stripe Card Transactions
- When prompted, instruct the customer to swipe their magnetic stripe card through the reader slot on the side of the S300 v2.
- Ensure the magnetic stripe faces the device.
- If the swipe is unsuccessful, try again at a consistent speed.
- The customer may be prompted for a signature.
6.3. Contactless (NFC) Transactions
- When prompted, instruct the customer to tap their contactless card or NFC-enabled device (e.g., smartphone, smartwatch) near the contactless symbol on the S300 v2 screen.
- Hold the card/device steady until the transaction is confirmed.
- A beep or visual confirmation on the screen will indicate a successful read.
6.4. PIN Entry
- When the device prompts for PIN entry, the customer should use the physical keypad to enter their Personal Identification Number.
- After entering the PIN, press the green ENTER cheie.
- Ensure the customer's privacy during PIN entry.
6.5. Signature Capture
- If a signature is required, the S300 v2 screen will display a signature line.
- Instruct the customer to use the provided stylus or their finger to sign on the touch screen.
- After signing, the customer should tap the ACCEPTA or OK butonul de pe ecran.
7. Întreținere și curățare
- curatenie: Folosiți o cârpă moale, fără scame dampened with water or a mild, non-abrasive cleaner to wipe the device's exterior. Do not use harsh chemicals, solvents, or abrasive materials.
- Îngrijirea ecranului: For the touch screen, use a screen-specific cleaner and a microfiber cloth. Avoid excessive pressure.
- Porturi: Keep all ports free of dust and debris. Do not insert foreign objects into any slots or ports.
- Depozitare: Când nu este utilizat pentru perioade lungi de timp, depozitați dispozitivul într-un loc răcoros și uscat, ferit de lumina directă a soarelui.
8. Depanare
| Problemă | Cauza posibila | Soluţie |
|---|---|---|
| Dispozitivul nu pornește. | No power connection or faulty power adapter. | Asigurați-vă că adaptorul de alimentare este conectat corect la dispozitiv și la o priză funcțională. Încercați o altă priză. |
| Transaction fails. | Incorrect card insertion/swipe, communication error, or card issue. | Ensure the card is inserted/swiped correctly. Check cable connections to the POS system. Contact your payment processor for network or card-specific issues. |
| Ecranul nu răspunde. | Eroare temporară de software. | Restart the device by disconnecting and reconnecting power. If the issue persists, contact support. |
| Stylus not working for signature. | Stylus damage or screen calibration issue. | Ensure the stylus tip is intact. Try using a finger. If the screen is generally unresponsive, refer to the "Screen is unresponsive" solution. |
9. Specificații
- Model: PAX S300 v2
- Procesor: 32-bit ARM11
- Securitate: PCI PTS 3.x, SRED
- Cititoare de carduri: EMV Chip Card, Magnetic Stripe, Contactless (NFC)
- Conectivitate: RS232, Ethernet (LAN), USB Type A
- Afişa: Ecran tactil color
- Dimensiuni: (Refer to product packaging or official PAX documentation for exact dimensions)
- Temperatura de functionare: (Refer to product packaging or official PAX documentation)
10. Garanție și asistență
For warranty information and technical support, please refer to the documentation provided with your purchase or contact your authorized PAX distributor or reseller. Keep your purchase receipt and product serial number handy when seeking support.
You can also visit the official PAX Technology website pentru informații generale despre produse și resurse de asistență.
